Terms & Conditions

Introduction 

Welcome to www.ediblebouquets.co.za ("the Website"). The Website is made available to you by Edible Bouquets (Pty) Ltd, a limited liability private company incorporated in the Republic of South Africa. Our Website enables you to order handcrafted fruit arrangements, fruit platters, containing fresh fruit, chocolate and a variety of toppings. 

 

Website Terms and Conditions of Use Relating to www.ediblebouquets.co.za

These Terms and Conditions ("the Terms and Conditions") govern your ("the User") use of the Edible Bouquets (Pty) Ltd ("Edible Bouquets", "we", "us" and "our") website located at the domain name www.ediblebouquets.co.za ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of Edible Bouquets. 

 

Electronic Communications 

By using this Website or communicating with us by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing. 

 

E-Commerce & Privacy 

The Website www.ediblebouquets.co.za sells handcrafted fruit arrangements, fruit platters, containing fresh fruit, belgian chocolate and a variety of toppings. 

The use and consumption of any product bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Edible Bouquets harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. 

The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Edible Bouquets and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. 

Edible Bouquets undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. Edible Bouquets cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer, smart phone or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. 

 

Cookies 

What is a cookie?

A cookie is a basic text file that is stored on your device (computer, mobile phone, tablet or other) by a website’s server. Each cookie is unique to your web browser, and contains completely anonymous information such as a unique identifier and the website name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.

Why do we use cookies?

Our Website utilises first and third party cookies. This enables us to: Improve the User's experience on our Website through various means such as storing a user’s preferences or determining aggregate usage behaviour through web analytics tools like Google Analytics. Provide more relevant Display Advertising to Users who have visited the Website, using third party tools. 

Cookie Opt out

Most web browsers provide the option to block some or all cookie types should you wish to. Because many of our Website's features utilise cookies, we recommend that Users do not block them. 

 

Gift Vouchers 

Edible Bouquets Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Edible Bouquets Gift Vouchers cannot be resold to- or exchanged with a third party. Edible Bouquet Gift Vouchers are valid for six (6) months from the date of purchase. If the Edible Bouquets Gift Vouchers is not redeemed within the 6 month period, it will expire. You cannot use a Edible Bouquets Gift Voucher to purchase another Edible Bouquets Gift Voucher. Edible Bouquets Gift Vouchers can only be redeemed online through www.ediblebouquets.co.za.

Delivery policy 

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. 

Edible Bouquets shall deliver your order to you within the trading hours as displayed on the Website. See Frequently Asked Questions Section for more details on our trading hours. 

You will be charged a delivery fee which fees are subject to increase, in our sole discretion, due to fluctuations and increases in fuel prices. 

We will use our best endeavours to deliver to you as fast as possible, however, delivery times are not guaranteed.

Please ensure the correct shipping address is provided and that there is an available contact for accepting delivery of the Edible Bouquets’ products.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to: info@ediblebouquets.co.za.

Order processing

Orders will only be confirmed once full payment has been made.

Refunds & Cancellations

Edible Bouquets will only refund orders at our discretion, in the event of an error or other failure on our part to fulfil an order. Due to the fact our products are made fresh on the day of delivery, cancellation of orders will only be accepted if effected 48 hours before the date of delivery or within 2 hours of placing the order in the case of same day or next day delivery options.

Payment Options

Payment may be made via Visa, MasterCard, Diners or American Express credit cards, or by Zapper mobile payment application or by bank transfer into the the Edible Bouquets’bank account, the details of which will be provided after checkout.

Credit card acquiring and security

Credit card transactions will be acquired for Edible Bouquets via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

Customer details separate from card details

Customer details will be stored by Edible Bouquets separately from card details.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Updating of these Terms and Conditions

Edible Bouquets reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Copyright and Intellectual Property Rights

Edible Bouquets provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Edible Bouquets, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright Edible Bouquets, its affiliates or subsidiary, or any other third party owner of such rights ("the Owners"), and is protected by South African and international copyright laws. We reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content. 

This Website and the Content may not be reproduced, duplicated, copied, resold, visited or otherwise exploited for any commercial purpose without the express prior written consent of Provider. The license does not allow the User to collect product or service listings, descriptions or other information displayed here, and does not allow any derivative use of this Website or the Content for the benefit of another merchant. The User may not frame nor use framing technologies to enclose the Edible Bouquets Website or the Content nor any part thereof without the express written consent of Edible Bouquets and the Owners do not offer products or services to minors. If you are under the age of 18, you may not respond to or otherwise accept or act upon any offers in the Website. Edible Bouquets and the Owners, their affiliates or subsidiary reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Any unauthorised use terminates this license. 

Limitation of liability 

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Edible Bouquets nor any holding company, affiliate or subsidiary of Edible Bouquets, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Edible Bouquets is expressly advised thereof. 

Privacy: casual surfing 

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Edible Bouquets uses this information to determine use of the Website, and to improve content thereon. Edible Bouquets assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Choice of Law 

This Website is controlled, operated and administered by Edible Bouquets from its offices within the Republic of South Africa. Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. 

The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Cape Town High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between Edible Bouquets and the User with regard to the use of the Content and this Website. 

Contact information 

This website is run by Edible Bouquets (Pty) Ltd based in South Africa trading as Edible Bouquets and with registration number 2015/105711/07. 

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at: Edible Bouquets (Pty) Ltd.

Email address: info@ediblebouquets.co.za

Tel: +27 (0) 87 550 3137 / 072 938 0432 

A copy of the ECT Act is available at http://www.internet.org.za/ect_act.html

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